Privacy policy

Privacy Policy Statement

Welcome to our Privacy Policy. We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit or make a purchase from Omakase Tokyo ("the site," "we," or "us").

Information Collection and Use

We collect various data and personal information about your interactions with the site, including information about your device and necessary personal information to process your purchases. This includes data provided when you interact with our website, place orders, or sign up for our mailing list. Additionally, we may collect additional information when you Contact Us for customer support.

Our goal in collecting personal information is to provide you with an efficient, meaningful, and customized experience. This includes processing and shipping orders, responding to customer service inquiries, analyzing and improving our services, and conducting marketing activities.

Cookies

Our site uses cookies to enhance your browsing experience. Cookies are small pieces of information stored on your computer or device when you visit our site. They help us remember your preferences and actions, such as login information and region selection, and provide insights into how people use our website.

Information Sharing

We do not sell, rent, or trade your personal information to others. However, we may share your information with:

Third parties approved by you.
Service providers that assist in providing our services.
Legal and professional advisers when required by law.
Other companies within our group.
Potential buyers or investors in the event of a business sale or restructuring.

Protecting Your Information

We employ security measures to protect your personal information against loss, misuse, and alteration. This includes encryption of credit card data, secure storage practices, and verification of identity before disclosing personal information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We adhere to retention policies and procedures and dispose of information when no longer needed.

Your Privacy Rights

You have rights regarding your personal information, including access, correction, and erasure. If you have questions or wish to exercise your rights, please Contact Us.

SMS Marketing Program
This Privacy Policy outlines how we collect, use, and share information in connection with our SMS marketing program. By subscribing to our text messages, you agree to the practices described below.

1. Collection and Use of Phone Numbers

When you sign up for SMS marketing, we collect your mobile phone number to send you promotional offers, order updates, and other marketing messages. This information is used solely for the purpose of delivering our SMS communications and is handled securely.

2. SMS Abandoned Cart Notifications

Omakase Tokyo's website uses cookies and similar technologies to track items placed in your shopping cart, including instances where a cart is left without completing a purchase.
This information helps us identify when to send cart reminder messages via SMS to assist you in completing your purchase.

3. Data Sharing with Third Parties

We do not sell or share your SMS opt-in data or consent with third-party organizations for marketing or promotional purposes.

4. Location Tracking and Location-Based Services

If you enable location tracking or location-based services, we may collect location data through your device or browser. This data is used to tailor offers, deliver location-specific messages, or improve our services. We only collect this data with your consent and use it solely for the described purposes.

If you have any questions about this policy or our SMS program, please contact us.

CCPA and ADA

CCPA (California Consumer Privacy Act): If you are a resident of California, you have the right to access your Personal Information, to know how your Personal Information is being used, and to request deletion of your Personal Information. You also have the right to opt-out of the sale of your Personal Information.
ADA (Americans with Disabilities Act): The ADA prohibits discrimination against individuals with disabilities in all areas of public life, including jobs, schools, transportation, and all public and private places that are open to the general public. We are committed to ensuring our website is accessible to individuals with disabilities and strive to comply with ADA guidelines.

Updates to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other reasons. Any changes will be posted online, and the revised policy will take effect immediately.

Contact Us

If you have questions or concerns about our privacy practices or wish to make a complaint, please Contact Us using the provided contact information.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.

Thank you for reviewing our Privacy Policy. Your privacy is important to us, and we are committed to safeguarding your personal information.